Legal notice
Seller
CLOUD HEART JAPAN Co., Ltd.
Responsible Officer
Kaname NAGAYAMA
Address
RoP 1205, Ark Hills Front Tower
2-23-1 Akasaka, Minato-ku
Tokyo 107-0052
Japan
Business Hours
Monday–Friday, 10:00 a.m. – 17:00 p.m. JST (excluding Saturdays, Sundays, public holidays, and Company-designated holidays)
Please use our Contact Form.
Email Inquiries
Customer Support
Store Name
CLOUD HEART Official Online Store
Sales Prices
Please refer to the price displayed on each product page. Prices are displayed and charged in the currency corresponding to your delivery destination. Prices displayed in Japanese Yen (JPY) are inclusive of consumption tax. Please note that customs duties, import taxes, or other charges may apply for orders shipped outside Japan.
Additional Charges
Shipping charges may apply in addition to the product price depends on the delivery area and countries. Shipping fees vary depending on the order details and the Member's eligibility. Please refer to the checkout page or the Shipping Information page for the applicable shipping charges.
Payment Methods
The following payment methods are available:
- Credit Card (one-time payment only): Visa, Mastercard, JCB, American Express
- Apple Pay
- Google Pay
- Shop Pay
- Store Credits
- Gift Cards
Please note: Credit card payments are accepted only as a one-time payment.
Order Validity Period
No specific validity period applies to orders. However, we may be unable to accept an order due to product availability or other circumstances.
Purchase Limits
There is no general limit on the quantity of products that may be purchased. However, purchase quantity limits may apply to certain products.
Delivery
Orders are normally shipped within 1–4 business days after the order has been completed.
Please note: Delivery may take longer than usual due to product availability, order volume, weather conditions, transportation disruptions, or other circumstances beyond the Company's reasonable control.
Returns or exchanges will be accepted at the Company's expense (via prepaid return shipping) only if the product has an initial defect or a defect attributable to the Company's fault.
Returns
Our Online Store accepts returns only for unused products delivered within Japan, provided that a return request is submitted within seven (7) days from the product delivery date. Orders shipped internationally are not eligible for return or exchange.
Returns will not be accepted if any accessories, tags, or other items originally included with the product are missing, or if the product shows signs of use, soiling, damage, or any other condition that makes it unsuitable for resale.
Please note that the cooling-off provisions under the Act on Specified Commercial Transactions do not apply to online purchases.
If a product has an initial defect, the wrong product was delivered, or any other defect attributable to the Company's fault, we will, for unused products only, inspect the returned product and provide a return or exchange as appropriate.
The Company will bear the shipping costs for returns or exchanges resulting from an initial defect or any other defect attributable to the Company's fault. For returns or exchanges due to reasons attributable to the customer, the customer will be responsible for the shipping costs.